I am, maybe I', slow, coming to the conclusion that I may need to upgrade to a Lightroom Classic subscription which I have so far resisted because I haven't really tapped out the features of Lightroom 6.14 yet and I don't use Photoshop. Says check my Adobe account profile to "view my open case". (This morning I get a cheery email from Adobe giving my case number and asking if it resolved the issue, to "please reply to this email" - which was sent from a no-reply address. I spent hours with a very unresponsive chat person at Adobe Support last night. This is like the fourth time, I think, that I have done this. There is no Lightroom folder in the Pictures library, no lrcat file, etc. C/Program (x86) has an Adobe folder with only Acrobat in it. After doing so, I get a message that "The Serial Number you provided is valid but a qualifying product was not found on this computer."Ĭhecked C/Program Files where I would expect to find it, no Adobe folder, no Lightroom. After a few minutes I got a screen with a welcome message asking me to log in to and enter the serial number. I downloaded the install file Lightroom 6_LS11, ran it to extract files to a folder on my desktop, got a message that my files had been extracted and saved. Now I've purchased a new laptop (Dell 16 GB 256 SSD (183 GB free space) Windows 10 Pro. The installations were very straightforward with no issues. I have Lightroom 6, previously installed on a laptop, and then on a desktop. Wondering if any of you have encountered something like this:
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